Account information
Privacy Policy for KwikBet Kenya
Your personal information is used to open, verify and maintain a KwikBet Kenya account. This page sets out the data connected with registration, payments, account security and marketing messages.
Registration records
Information used to create and verify an account
KwikBet Kenya asks for your first name, surname, ID or passport number, address, date of birth, mobile number and gender when you register. Your details must match the government-issued identification used for verification.
Extra checks can include a photographic ID, a utility bill no older than 3 months, or an M-PESA or bank statement no older than 3 months. A verification step is required before a withdrawal can be processed, rather than after money has already left the account.
Why it is needed
Account data supports checks, payments and service access
Account information is used to confirm age, carry out identity checks and keep records linked to deposits, bets and withdrawals. The number used for M-PESA transactions must be the same number used to register your KwikBet account.
KwikBet states that customer funds are held separately from the operator's business funds, though this does not amount to an absolute insolvency guarantee. Transaction records and account history also help when a customer raises a complaint within the stated 3-day period.
You should keep your password private. Actions completed with the correct phone number and password can be treated as activity from your account, so do not share access with another person.
Account support
Correct details and report account concerns promptly
Keep registration details current by contacting help@kwikbetkenya.co.ke. The terms require account information to remain up to date, which matters if you change your phone number or need to confirm a payment record.
KwikBet describes a single-account rule, so transferring money between individual accounts is prohibited. If you want to close an account, contact support rather than passing access to someone else.
For customer service, the listed routes are help@kwikbetkenya.co.ke, WhatsApp +254725290028 and phone +254709442000. Written complaints should be sent by email within 3 days of the issue.